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Reading Comprehension :: RE: OG In their study of whether offering a guarantee

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Author: NandishSS
Posted: Sun Sep 17, 2017 8:00 pm (GMT -8)

Hi Dave/Experts,

Can somebody pls expalin que 2?

412) The primary purpose of the passage is to
A. question the results of a study that examined the effect of service-quality guarantees in the restaurant industry
B. discuss potential advantages and disadvantages of service-quality guarantees in the restaurant industry
C. examine the conventional wisdom regarding the effect of service-quality guarantees in the restaurant industry
D. argue that only certain restaurants would benefit from the implementation of service-quality guarantees
E. consider the impact that service-quality guarantees can have on the service provided by a restaurant

Here the main idea is an author is discussing potential advantages and disadvantages of service-quality guarantees in the restaurant. So Ans is C

414) According to the passage, Tucci and Talaga found that service guarantees, when offered by lower-priced restaurants, can have which of the following effects?
A. Customers’ developing unreasonably high expectations regarding service
B. Customers’ avoiding such restaurants because they fear that the service guarantee may not be fully honored
C. Customers’ interpreting the service guarantee as a sign that management is not confident about the quality of its service
D. A restaurant’s becoming concerned that its service will not be assiduous enough to satisfy customers
E. A restaurant’s becoming concerned that customers will be more emboldened to question the quality of the service they receive

If you read line no 10-17 NO WHERE ITS MENTIONED THAT RESTAURANT'S BECOMING CONCERNED so eliminate D & E. Customers is worried about the quality of its service so C

Didn't get que no 2...


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